Refund policy

We want you to be happy with your purchase. Please review our return and cancellation policy carefully before placing your order.

14-Day Return Policy

Eligible items may be returned within 14 days of delivery.

To be eligible for a return, the item must be in the same condition in which you received it, unused, unworn, and in its original packaging, with all tags, seals, and protective materials intact, where applicable.

Proof of purchase or your order number may be required.

To request a return, please contact us at contact@jejah.store within 14 days of delivery.

Please do not send products back to us without first contacting us and receiving return instructions.

Jewelry Returns

Jewelry may be returned within 14 days of delivery provided that it:

• has not been worn or used;

• is in its original condition;

• has not been damaged, altered, or modified;

• is returned with its original packaging and any included accessories.

For hygiene and quality-control reasons, jewelry showing signs of wear or use may not be accepted for return.

Custom-made, personalized, engraved, resized, or otherwise customized jewelry is Final Sale and cannot be returned or exchanged unless it arrives damaged, defective, or materially different from what was ordered.

Please note that natural stones may vary in color, pattern, texture, inclusions, transparency, and other natural characteristics. These variations are part of the unique nature of natural materials and, by themselves, are not considered defects.

Cosmetics & Personal Care Products

For health, hygiene, and safety reasons, cosmetics and personal care products may only be returned if they are unopened, unused, and in their original sealed packaging.

Cosmetic or personal care products that have been opened, used, tested, sampled, or have had a hygiene seal or protective seal removed or broken are Final Sale and are not eligible for return or exchange, except where required by applicable law or where the product arrived damaged, defective, or incorrect.

Damaged, Defective, or Incorrect Items

Please inspect your order promptly after delivery.

If you receive an item that is damaged, defective, or different from what you ordered, please contact us at contact@jejah.store as soon as reasonably possible after delivery.

Please include:

• your order number;

• a description of the issue; and

• clear photographs of the item and, where relevant, the packaging.

If we confirm that the item is damaged, defective, or incorrect, we will provide an appropriate remedy, which may include a replacement or refund, as required by applicable law.

Non-Returnable Items

Unless required otherwise by applicable law, we do not accept returns of:

• opened or used cosmetics and personal care products;

• products with broken or removed hygiene or protective seals;

• worn or used jewelry;

• personalized, engraved, custom-made, resized, or otherwise customized products;

• gift cards;

• items specifically identified as Final Sale at the time of purchase.

Return Shipping

If you are returning an eligible item because you changed your mind or no longer want the product, you are responsible for the cost of return shipping.

Original shipping charges are non-refundable unless required by applicable law.

If the return is due to our error, or the product arrived damaged, defective, or incorrect, we will provide appropriate return instructions and, where applicable, cover reasonable return shipping costs.

We strongly recommend using a trackable shipping method when returning an item. We are not responsible for return packages lost or damaged in transit when the customer arranges the return shipment.

Refunds

Once we receive and inspect your return, we will notify you whether the return has been approved.

If approved, your refund will be issued to your original payment method.

The time it takes for the refund to appear in your account may depend on your bank, card issuer, or payment provider.

Shipping charges are not refundable unless required by applicable law or the return results from our error.

Order Cancellations

If you wish to cancel an order, please contact us at contact@jejah.store as soon as possible.

We will make reasonable efforts to cancel your order before it is processed or shipped.

However, we cannot guarantee cancellation once an order has entered fulfillment or has been shipped.

If your order has already shipped, you may request a return after receiving it, subject to the eligibility requirements described in this policy.

Custom-made or personalized orders may not be cancelled once production or customization has begun.

Exchanges

We do not guarantee direct exchanges.

If you would like a different item, size, style, or variation, you may need to return the eligible item for a refund and place a new order.

Natural Stone Disclaimer

Our jewelry may contain natural or semi-precious stones and other natural materials.

Because these materials are created by nature, individual pieces may vary in color, shade, pattern, texture, inclusions, shape, transparency, and other characteristics.

Such natural variations make each piece unique and are not considered manufacturing defects.

Product photographs are intended to represent our products as accurately as reasonably possible; however, natural variations and differences in screens or displays may result in minor differences in appearance.

Contact Us

For questions about returns, cancellations, or refunds, please contact us contact@jejah.store Return Address will be provided upon approval of return request.

Applicable Law

Nothing in this Returns & Cancellations Policy is intended to limit or exclude any rights or remedies that cannot legally be limited or excluded under applicable federal or state consumer protection laws.

Where applicable law provides greater consumer rights than those stated in this policy, applicable law will control.