Shipping policy
Thank you for shopping with JeJah!
1. Order Processing
All orders are processed within 1–3 business days after payment confirmation.
Once your order has been shipped, you will receive a shipping confirmation email with tracking information, where available.
2. Shipping of Cosmetic Products
Cosmetic products are shipped from the United States.
The estimated delivery time for cosmetic products is:
3–7 business days
Delivery times are estimates and may vary depending on the destination, carrier delays, weather conditions, and other circumstances beyond our control.
3. Shipping of Semi-Precious Stone Products
Products made from semi-precious stones, including but not limited to quartz bracelets and similar jewelry/accessories, are shipped separately from Lithuania.
The estimated delivery time for these products is:
7–21 business days
Please note that semi-precious stone products may be shipped in a separate package from cosmetic products, even if both products are purchased in the same order.
If your order contains both cosmetic products and semi-precious stone products, you may therefore receive two separate packages, shipped from different locations and potentially arriving at different times.
Customs & Duties. International shipments may be subject to customs inspections. JeJah is not responsible for any customs fees or delays caused by customs processing.
4. Shipping Times and Delays
All delivery timeframes provided on our website are estimates and are not guaranteed unless expressly stated otherwise.
We are not responsible for delays caused by circumstances outside our reasonable control, including but not limited to:
- Carrier delays or disruptions;
- Customs clearance procedures;
- Incorrect or incomplete information provided by the Buyer;
- Weather conditions;
- Public holidays;
- Transportation disruptions;
- International shipping restrictions or other unforeseen circumstances.
5. Delivery Address and Buyer's Responsibility
JeJah shall not be liable for any deliveries made due to the Buyer's human error, including but not limited to, incorrect or incomplete delivery address information. The Buyer is solely responsible for ensuring that the delivery address information is accurate, precise and complete.
Please carefully review your shipping information before completing your purchase. If you notice an error in your delivery address, please contact us as soon as possible. We will make reasonable efforts to assist; however, we cannot guarantee that changes can be made after an order has been processed or shipped.
If a package is returned to us due to an incorrect or incomplete address provided by the Buyer, any additional shipping costs associated with reshipping the order may be charged to the Buyer.
6. Tracking Information
Once your order has been shipped, you will receive a confirmation email with a tracking number. Please allow 3–5 business days for tracking information to update.
7. Lost, Damaged, or Missing Packages
If your package appears to be lost, significantly delayed, or damaged upon delivery, please contact us promptly with your order number and relevant details.
If tracking information indicates that a package has been delivered but you have not received it, please first check with household members, neighbors, and the relevant carrier. You may also contact the carrier directly using the tracking information provided.
We will make reasonable efforts to assist with shipping-related issues, but we cannot guarantee the outcome of claims made with third-party shipping carriers.
8. Separate Shipments
Because our products may be fulfilled from different locations, items purchased together may be shipped separately.
Cosmetic products are shipped from the United States, while semi-precious stone products, such as quartz bracelets, are shipped from Lithuania.
9. Lost or Delayed Packages
If your package has not arrived within 30 days of shipping, please contact us at contact@jejah.store and we will do our best to resolve the issue.
If you have any questions regarding shipping or the status of your order, please contact our customer support team through the contact information provided on our website.